SHIPPING POLICY

Important Information

  • Order cut-off time: 3:00 PM (CEST)

  • Processing time: 1–2 business days (Monday to Saturday, excluding Sundays)

  • Delivery time: 4–9 business days (Monday to Friday)

  • Free shipping on all orders across Europe (all countries and cities included)

DELIVERY INFORMATION

Once your order is placed, you will receive a confirmation email. This means we have successfully received your order.

Order processing takes 1 to 2 business days (Monday to Saturday, excluding Sundays).

If you place your order before 3:00 PM CEST, it will be processed the same day.

Once your order has been shipped, you will receive a tracking number by email.

Delivery time: 4–9 business days (Monday to Friday), depending on your location across Europe.

We currently ship across all European countries, including major cities and remote areas, ensuring reliable delivery wherever you are located.

DELIVERY DELAYS

If the estimated processing and delivery time has passed and you have not received your order, please allow an additional 3 business days (Monday to Friday).

If your order still has not arrived after this period, please contact us with your order number.

CANCELLATIONS

To cancel your order, please contact us at support@morvesa.com as soon as possible.

Once your order has been processed or shipped, it can no longer be cancelled.

DAMAGED OR INCORRECT ORDERS

If you receive a damaged or incorrect item, please take photos and send them to support@morvesa.com along with your order number.

We will resolve the issue as quickly as possible. We sincerely apologize for any inconvenience caused.

CUSTOMER SUPPORT

Do you have questions about your order?

Our support team is always here to help.

Contact us at: support@morvesa.com
We respond within 24–48 business hours to ensure fast and professional assistance.